¹Taufik Kurrohman, ²Itryah

^1,2Psychology Study Program, Faculty of Social Humanities, Universitas Bina Darma, Indonesia.

DOI : https://doi.org/10.58806/ijsshmr.2026.v5i7n18

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ABSTRACT

The high task demands and unpredictable operational hours in the policing profession often blur the boundaries between professional and personal lives, risking emotional exhaustion (burnout) and job stress. This study aims to systematically examine the role of emotional intelligence and organizational support in achieving work-life balance among members of the Indonesian National Police (Polri). This research employs a Systematic Literature Review (SLR) design, adopting the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol. The literature search was conducted using the Google Scholar database within the 2020-2026 publication timeframe. Out of 257 initial documents, a rigorous screening process yielded 32 scientific articles that met the inclusion criteria for synthesis. The findings indicate that emotional intelligence plays a crucial role as an internal buffer, enabling personnel to regulate their emotions amidst operational pressures. On the other hand, organizational support—manifested through leadership empathy, fair task regulation, and a supportive work environment—has proven to be a significant external facilitator in mitigating the risk of burnout in operational duties. Furthermore, the synergy between individual emotional maturity and a caring command-oriented organizational climate serves as the primary key to maintaining the psychological well-being of police officers in the field.

KEYWORDS:

Emotional Intelligence, Organizational Support, Work-Life Balance, Police Officers, Burnout.

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Cite this Article: Kurrohman, T., & Itryah. (2026). Emotional Intelligence, Organizational Support, and Work-Life Balance among Police Officers: A Systematic Literature Review Amid Rising Mental Health Concerns in Law Enforcement. INTERNATIONAL JOURNAL OF SOCIAL SCIENCE HUMANITY & MANAGEMENT RESEARCHS, 5(7), 1997-2003. https://doi.org/10.58806/ijsshmr.2026.v5i7n18

VOLUME 05 ISSUE 07 July 2026