¹Nailis Sa’adah Bakhtiar, ²Muhammad Adam, ³Mukhlis Yunus

¹Master of Management Program, Univeristas Syiah Kuala, Indonesia

²Department of Management, Faculty of Economics and Business, Syiah Kuala University, Indonesia

³Department of Management, Faculty of Economics and Business, Syiah Kuala University, Indonesia

DOI : https://doi.org/10.58806/ijsshmr.2026.v5i5n04

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ABSTRACT

This study aims to examine the effects of service digitization, transformational leadership, and work engagement on employee performance, with organizational commitment as a mediating variable, at the Aceh Civil Service Agency. The population of this study consists of 127 civil servants working at the agency. A census sampling technique was employed, whereby the entire population was included as the research sample. Data were analyzed using the SEM AMOS method. The results indicate that service digitization, transformational leadership, Work Engagement, organizational commitment, and employee performance are generally in the good category. Partially, service digitization and transformational leadership have a positive and significant effect on both organizational commitment and employee performance. Meanwhile, Work Engagement has a positive and significant effect on organizational commitment but does not have a significant effect on employee performance. Furthermore, organizational commitment has a positive and significant effect on employee performance and is able to significantly mediate the effects of service digitization, transformational leadership, and Work Engagement on employee performance at the Aceh Civil Service Agency. Theoretically, this study contributes to the development of organizational behavior and human resource management literature by providing empirical evidence on the mediating role of organizational commitment in the relationship between service digitization, transformational leadership, Work Engagement, and employee performance, particularly in the public sector context

KEYWORDS:

Service Digitalization, Transformational Leadership, Work Engagement, Organizational Commitment, Employee Performance

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Cite this Article:Bakhtiar, N. S., Adam, M., & Yunus, M. (2026). The Effect of Service Digitization, Transformational Leadership, and Work Engagement on Employee Performance through the Mediation of Organizational Commitment at the Aceh Civil Service Agency. INTERNATIONAL JOURNAL OF SOCIAL SCIENCE HUMANITY & MANAGEMENT RESEARCHS, 5(5), 913-920. https://doi.org/10.58806/ijsshmr.2026.v5i5n04

VOlUME 05 ISSUE 05 May 2026