VOlUME 05 ISSUE 05 May 2026
Loan Kim Nguyen
Vietnam Aviation Academy
DOI : https://doi.org/10.58806/ijsshmr.2026.v5i5n18Google Scholar Download Pdf
ABSTRACT
In the current context of international integration, English is one of the most widely used languages which serves as a common means of professional communications. In aviation communications, English is considered as a lingua franca to express messages in suggestion, invitation and request between the passengers and airlines agents. Politeness in aviation communications is considered as an essential factor in evaluating airlines, however, there have been many complains about impolite communications; and that makes the airlines’ images bad and less attractive. Polite use of English in aviation passenger service communications is essential, as politeness is a fundamental requirement in the aviation industry. Therefore, teaching and learning English as a foreign language for specific occupational purposes have become both urgent and essential. This study was scoped to looks into the elements that influence politeness in aviation communications through speech act of request. The study carried out with mixed method through the tools of questionnaire, interviews with students and teachers, and classroom observation. It aimed at analyzing politeness in aviation communications through the speech act of request by investigating students’ perception, attitudes, and desires towards the need for it; and teachers strategies in teaching it. The study results were discussed to find suggestions to obtain the higher quality of teaching and learning distinctive features of polite requests in aviation communications. This study also contributed as a reference for learners, teachers, airlines agents, and researchers in improving their knowledge of using English politely in requesting.
KEYWORDS:Politeness, Aviation Communications, Speech Act, Request.
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Cite this Article:Nguyen, L. K. (2026). Politeness in Aviation Communications through the Speech Act of Request: A Case at Vietnam Aviation Academy. INTERNATIONAL JOURNAL OF SOCIAL SCIENCE HUMANITY & MANAGEMENT RESEARCHS, 5(5), 1082-1089. https://doi.org/10.58806/ijsshmr.2026.v5i5n18