¹Ishaya Umaru Tanimu, PhD, ²Lum Comfort Nche, PhD, ³Abubacarr Kanagie, MSc, MBA, ⁴Fatima Favour-Tamar Tanimu, PhD

¹Zinta Institute, The Gambia

²Department of Management Sciences International University Banmenda, Cameroon

³Avenue de Miremont 461206 Geneva, Switzerland

⁴University of The Gambia

DOI : https://doi.org/10.58806/ijsshmr.2026.v5i4n19

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ABSTRACT

This study examines the challenges facing the Gambia Postal Service Corporation (GAMPOST) in adopting digital transformation amid a technology-driven global environment. Focusing on ICT, e-commerce, and digital communication, the study explores structural, technological, human, and regulatory barriers that limit innovation, service delivery, and alignment with Sustainable Development Goal 9. Survey results reveal critical obstacles, including inadequate IT infrastructure (99%), insufficient staff training (97%), organizational resistance (93%), regulatory constraints (95%), and limited financial resources (97%). Despite these challenges, partial technology adoption has improved productivity (90%). The study concludes that GAMPOST requires urgent investment in ICT infrastructure, staff capacity, regulatory reforms, and funding to achieve sustainable digital transformation and enhanced service efficiency

KEYWORDS:

Digital Transformation; GAMPOST; Postal Services; Challenges; Information and Communication Technology (ICT); Organizational Barriers; Infrastructure; Human Capital; E-commerce; Public Sector Reform; Regulation; Service Delivery; The Gambia; Sustainable Development Goal 9 (SDG 9)

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Cite this Article:Tanimu, I. U., Nche, L. C., Kanagie, A., & Tanimu, F. F. T. (2026). Challenges of Digital Transformation in the 21st Century: A Study of the Gambia Postal Service Corporation (GAMPOST). INTERNATIONAL JOURNAL OF SOCIAL SCIENCE HUMANITY & MANAGEMENT RESEARCHS, 5(4), 739-743. https://doi.org/10.58806/ijsshmr.2026.v5i4n19

VOlUME 05 ISSUE 04 April 2026