VOlUME 04 ISSUE 05 MAY 2025
1*Fitri Wahyuni, 2Reva Mustika Cahyani
1,2Accounting Department, Faculty of Economics and Business, Universitas Muhammadiyah Yogyakarta
DOI : https://doi.org/10.58806/ijsshmr.2025.v4i5n21Google Scholar Download Pdf
ABSTRACT
This study investigates the impact of good governance and leadership style on local government performance, with service quality serving as a mediating variable. Focusing on village administrations in Klaten Regency, the research adopts a quantitative approach with data collected from 150 respondents using structured questionnaires. The analytical method employed is path analysis through SPSS version 22. Results demonstrate that both good governance and leadership style significantly influence service quality. In turn, service quality has a substantial positive impact on government performance. Furthermore, the findings confirm that service quality partially mediates the relationship between the independent variables and performance outcomes. This implies that transparent governance practices and an adaptive leadership approach can enhance public service delivery, which ultimately improves organizational performance at the village level. The study contributes to the literature by highlighting the importance of non-financial factors, such as integrity, participation, and responsiveness, in shaping institutional effectiveness. Practical implications include the need for continuous training of village officials in governance principles and leadership development, as well as the formulation of policies that prioritize citizen satisfaction and institutional accountability. By focusing on the interplay between governance, leadership, and service quality, this research offers valuable insights for optimizing performance within decentralized government structures.
KEYWORDS:Good Governance, Leadership Style, Service Quality, Public Sector Performance, Village Government.
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VOlUME 04 ISSUE 05 MAY 2025
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